Refund policy

Return Policy

 

We strive to provide items that you will love. However, we understand things don’t always work out! If you are unhappy with your item, you can email us to receive a return slip that will need to be included with your item(s) you wish to return. Please make sure you read all the information below to ensure that your return meets all criteria.

 

• Returns are accepted within 15 days of delivery date for store credit. If your item(s) exceed the 15 day limit, you will not be eligible for return. We do not give credit card refunds.

 

• All items must be in new condition and free of fragrance, pet hair, deodorant, makeup, stains, rips/tears, etc. If items arrive back to us with signs of wear, you will be contacted and the item will be sent back to you.

 

• The customer is responsible to pay for shipping charges to return the item(s) back to us. We recommend mailing your package with a tracking number and make sure your items are securely packaged. We are not responsible for lost or damaged packages on their way back to us.

 

Once we have received your items and they meet our return requirements, we will then issue you store credit to the email you provided on the Return Slip. Thank you for shopping with Plush & Co.