How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our product description. We always state how the items runs in the product's description.

Feel free to reach out to us if you are still unsure, we will be glad to help!

When will I receive my package?

All orders are shipped out same day or next day depending on the time the order was placed. We ship orders through USPS Priority. You should expect delivery within 1-3 days!

Can we shop in person?

At this time we are online only. The best time to shop in person with us would be at one of our pop-up events. You can find all of our event details on our socials!

Instagram: shopplushandco | Facebook: Plush & Co.

How do I start a return?

We strive to provide items that you will love, but completely understand that sometimes items don’t work out. You have 30 days to exchange an item or return it for store credit. All items must be in perfect condition and free of strong odor.

To start your return/exchange process, please email us at shopplushandco@gmail.com. Make sure to provide us with your name and order number.

Get in touch

Have questions about your order, or a general inquiry?